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Policies

POLICIES

  Policies

CANCELLATIONS AND MISSED APPOINTMENTS

At Zulu Style we strive to ensure the utmost positive and enjoyable experience for our Guests and Team members. Zulu Style team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.

As a courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 48 hours notice of your already scheduled appointment. Any cancellation made after the 48 hour required cancellation period will be subject to a 50% charge of your service fee. Missed appointments with no courtesy call are subject to a charge in the full amount of the service. The salon offers an email and text reminder for your scheduled appointments.

 

Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without timely notice. This 48-hour courtesy notification enables us to schedule other clients, and in turn, maintains the availability of services for you and other salon guests.

*Please note: No-shows and cancellations without a 48-hour notice will require a deposit to schedule a new appointment and hold the time slot on the stylists’ schedule.

Due to the volume and flow of the stylists’ schedules, if you are expecting to be late to your appointment we would appreciate a courtesy call to the salon to let us know you are on your way. If by chance you are more than 15 minutes late arriving to your appointment we may ask you to reschedule due to the scheduling of other appointments.

At Salon Method we try to be as prompt and efficient with our scheduling as possible, sometimes services require more time than expected, we will try to give a courtesy call to clients when stylists are running late, but in some cases, we can not foresee the issue, please be aware that each guest has different needs and in some cases, the stylist might be running late.  We will try to make your stay as comfortable as possible.

 

CHILD SAFETY

Due to the small size of our establishment and all the chemicals and tools in a salon environment, we ask that children under the age of 12 be well attended at all times by a guardian and that they remain in the reception area while not receiving services. We appreciate your understanding, as our client’s safety is our top priority! 

DEPOSITS FOR EXTENDED APPOINTMENTS

A deposit of $100 is required to reserve appointments that are 2 hours or longer. (Ex: smoothing services, corrective colour, Balayage, etc.) This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 48-hour notice is required to receive a full deposit refund.

RETURN POLICY

Services– Zulu Style does not issue refunds on services. However, we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact the salon coordinator within 7 days so we may address these concerns in a timely fashion. At that time, we will reschedule you with the stylist that performed your service initially and make any changes or adjustments indicated. Zulu Style will gladly make any adjustments at no cost to you within 7 days of the original service.

PAYMENT TYPES/GRATUITY

Zulu Style gladly accepts Nets  Visa, and Mastercard PayNow & GrabPay. 

*Your Satisfaction and Salon Experience is important to us. 

The salon stylist will discuss the cost of your service before he/she begins the service. Payment for services is to be paid in full at the time of service. We appreciate your loyalty and business. We are committed to making your experience a beautiful experience! Thank you for allowing us to make your day.

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